Computer Networking Basics for Desktop Support Technicians

Course Overview

Requirements

  • 1 year or more of experience as an IT professional at a helpdesk support level

Description

Over this course, you’ll learn some of the basic fundamentals surrounding computer networking and the OSI Model, topics include the following:

* Switches vs Hubs

* Half duplex and full duplex data transmissions

* IPv4 and IPv6

* Quality of Service (QoS) and how this works

* High level explanations of each layer of the OSI Model and how they relate to networking.

Whilst this is mainly aimed at beginners, this course may also be useful as a refresher for anyone who has been the industry for a year or two and is looking to move up the career ladder, i.e. if you are currently a service desk technician and are looking to move up to desktop or even infrastructure / network support in the future.

Note that whilst the information on this course was correct at the time of creation, it may be updated from time to time as technology improves and moves on. For example, if there is a time when IPv6 starts to become widely used, additional information will be added accordingly. Although at the time of writing IPv4 is primarily used, this doesn’t mean you won’t encounter IPv6 every now and again.

Also included are some real-world examples of how the OSI Model is applied in a corporate environment, as well as how troubleshooting tasks make use of this model.

Who this course is for:

  • IT Support Technicians

Our Value Proposition

Central Hub

Gather all your networking courses in one organized platform.

Professional Proof

Build an online resume that showcases your skills instantly.

Global Community

Connect with learners worldwide and share insights.

Continuous Growth

Keep learning seamlessly, whenever and wherever.

Organized Learning

 Customize your environment to stay focused and clutter-free.

Transformative change

Gain knowledge and skills that reshape your path forward.

(FAQ)

What is Atenea Learning?

Atenea Learning is a centralized platform that helps you organize, access, and succeed in networking courses, with community interactions and tools for professional growth.

There are over 200 networking and professional-development courses ready to enroll.

Yes! You can create a professional online resume to showcase your skills and experience.

Definitely. You’ll be able to interact socially with other learners around the world.

Yes, learning is designed to be continuous and accessible at your convenience, so you can grow at your own pace.

Absolutely. Atenea allows you to organize and tailor your learning environment according to your preferences.

  1. It’s ideal for anyone wanting to advance in networking, build professional credentials, and join a global community of learners.

19,99 

Learn the basic fundamentals of computer networking & OSI model for desktop support and IT service desk technicians

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